1. Definitions
In these terms, "LFS", "we", "us" or "our" means Location Flight Services LLC, a company registered in the Kingdom of Bahrain and the United Arab Emirates. "Client", "you" or "your" means the aircraft operator, flight department, charter broker or other entity that engages LFS for aviation services. "Services" means trip support, aircraft handling, fuel coordination, permit procurement, crew logistics, catering management, weather/NOTAM briefings and charter brokerage as described in a confirmed service agreement or trip request.
2. Scope of services
LFS provides aviation support services on a best-efforts basis. We are not an airline, aircraft operator, common carrier or holder of an Air Operator Certificate (AOC). We do not operate aircraft, employ flight crew or assume operational control of flights. Our role is limited to coordinating ground-based support services on behalf of the Client, including permit applications, handling arrangements, fuel orders and logistics.
Service levels, response times, coverage areas and specific deliverables are set out in the applicable service agreement, trip confirmation or written quotation. In the absence of a written agreement, services are provided on the basis of these terms and the specific instructions confirmed in writing (including email) by both parties.
3. Trip requests and quotations
A trip request submitted via our website, email or telephone does not constitute a binding contract. Binding service commences only when LFS issues a written trip confirmation (by email or through our operations system) and the Client accepts by return confirmation, issuance of a flight itinerary, or conduct consistent with proceeding (e.g. providing aircraft details, passenger manifests or arrival times). Quotations are valid for 48 hours unless otherwise stated and are subject to availability of third-party services (handling, fuel, permits, slots).
4. Client responsibilities
The Client warrants and undertakes that:
- All aircraft operated under arrangements coordinated by LFS are properly registered, insured and operated in compliance with the laws of the state of registry and all applicable international aviation conventions.
- All passenger and crew information provided to LFS is accurate, complete and lawfully obtained.
- The Client holds all necessary licences, permits and authorisations for the proposed flight.
- The Client will promptly inform LFS of any changes to the itinerary, aircraft, passenger manifest or special requirements that may affect service delivery.
- The Client will comply with all customs, immigration, security and health regulations at origin, destination and intermediate airports.
5. Permits and regulatory compliance
LFS facilitates permit applications on behalf of the Client but does not guarantee approval by civil aviation authorities, defence ministries or other regulatory bodies. Permit lead times, requirements and conditions are provided as guidance based on recent operational experience; actual requirements may change without notice. The Client acknowledges that permit approval is at the sole discretion of the issuing authority and that LFS cannot be held liable for permit denials, delays, conditional approvals or subsequent revocation.
For state aircraft, diplomatic flights, military movements and certain cargo operations, additional clearances (e.g. Ministry of Foreign Affairs, Ministry of Defence, diplomatic note verbales) may be required. The Client is responsible for obtaining these unless expressly included in the service confirmation.
6. Fuel services
Fuel prices quoted by LFS are indicative and based on prevailing Platts benchmarks, supplier differentials and into-plane fees at the time of quotation. Final invoiced prices may vary based on actual uplift volume, density, delivery timing and any taxes or duties applicable on the uplift date. LFS does not store, transport or take title to fuel. All fuel is supplied directly by third-party fuel suppliers under their own terms and conditions. LFS acts solely as a coordinator and, where applicable, payment agent on behalf of the Client.
7. Ground handling
At LFS-owned stations, handling services are delivered directly by LFS staff and equipment. At partner stations, handling is arranged through accredited ground handling agents (GHAs) and FBOs. LFS selects partners based on IS-BAH compliance, operational capability and service history but does not own or control these third parties. The Client acknowledges that service standards, equipment availability and personnel competence at partner stations are the responsibility of the local handler, and LFS's liability is limited to the coordination function.
8. Fees, invoicing and payment
LFS charges coordination fees, handling fees and management fees as set out in the service agreement or trip confirmation. Third-party costs (permits, handling, fuel, catering, transport, hotels) are passed through at cost plus an agreed management fee unless a fixed-price arrangement is in place. Invoices are issued in USD or EUR within 48 hours of trip completion (or pre-departure for certain fuel arrangements) and are payable within 14 days unless otherwise agreed. Overdue accounts may incur interest at 1.5% per month and suspension of services.
9. Cancellations and changes
Trip cancellations or material itinerary changes must be notified to LFS as soon as practicable. Cancellation fees may apply for permits already filed, handling slots reserved, fuel ordered or crew transport arranged. Specific cancellation terms are set out in the trip confirmation. Force majeure events (war, civil unrest, natural disaster, pandemic, airspace closure, regulatory change) may justify cancellation without penalty, subject to evidence and good-faith negotiation.
10. Limitation of liability
To the maximum extent permitted by applicable law, LFS's total liability for any claim arising out of or in connection with our services shall not exceed the total fees paid by the Client for the specific trip or service giving rise to the claim. LFS shall not be liable for indirect, consequential, punitive or exemplary damages, including loss of profit, loss of reputation, or cost of substitute services, even if advised of the possibility of such damages.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
11. Insurance
LFS maintains professional indemnity insurance, public liability insurance and employer's liability insurance in amounts appropriate to our operational scale. The Client is responsible for maintaining hull, liability and passenger insurance for its aircraft and operations. LFS does not provide aviation hull or liability insurance and is not an additional insured under the Client's policies unless expressly agreed in writing.
12. Confidentiality
Both parties agree to treat as confidential all non-public information disclosed in the course of the service relationship, including passenger identities, itinerary details, aircraft specifications, pricing arrangements and operational data. This obligation survives termination of services for a period of five years, except for information that is publicly available, independently developed, or required to be disclosed by law or regulatory authority.
13. Intellectual property
All content on the LFS website, including text, graphics, logos, images, software and documentation, is the property of LFS or its licensors and is protected by copyright, trademark and other intellectual property laws. You may not reproduce, modify, distribute or create derivative works from any website content without prior written consent. LFS grants you a limited, non-exclusive, non-transferable licence to access and use the website for legitimate business aviation purposes.
14. Governing law and disputes
These terms are governed by and construed in accordance with the laws of the Kingdom of Bahrain. Any dispute arising out of or in connection with these terms or our services shall first be attempted to be resolved through good-faith negotiation between senior management. If negotiation fails within 30 days, the dispute shall be referred to arbitration under the Arbitration Rules of the Bahrain Chamber for Dispute Resolution (BCDR). The seat of arbitration shall be Manama, Bahrain. The language of arbitration shall be English. The award shall be final and binding.
15. Amendments
LFS may amend these terms from time to time. The current version is always available at lfs.aero/terms. Material changes will be notified to active Clients by email. Continued use of our services after publication of amended terms constitutes acceptance of the changes.
16. Contact
For questions about these terms, contact our legal team at LEGAL@LFS.AERO or write to: Location Flight Services LLC, Legal Department, Seef Area, Manama, Kingdom of Bahrain.